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Policies

Reservations

Room rates are based on season, length of stay, number of guests beyond room base occupancy, as well as room features and amenities. Rates for specific rooms are also listed on our partner sites and quoted upon request over the phone. There may be special offers available by booking with us directly, so please inquire.

There is no extra room charge for children 17 and under when they sleep in the same room as their parents as long as the room can accommodate a roll-away bed. Please call us at (413) 247-3301 to make special arrangements.

To hold a room, we require a one night deposit, taken at the time of booking. This deposit is refundable up until 7 days prior to the start of your reservation. We will charge the remaining balance to your card 24 hours prior to your arrival, unless other arrangements have been in advance. Payment can be made by credit card, or cash and we require presentation of valid ID at check-in. We reserve the right to request prepayment of the entire amount in advance of holiday, graduation, and alumni weekends.


Check-in/check-out

If you require an earlier check-in, please let us know and we will do our best to accommodate. Check-ins prior to 2PM will incur a $20 early check-in fee. Please make arrangements with management at least 24 hours in advance. We are always happy to look after your luggage if you’d like to drop it with us before check-in. The Old Mill Cafe is open until 2PM (and later for guests). You are also welcome to relax in the cafe, while waiting for your room.

Late check-in is never a problem. We set up a contactless check-in for all guests, regardless of arrival time. You’ll receive an email 2 days prior to your reservation, with information on the check-in process and after hours access to the building.


Bookings

At all times during the booking process, you will be advised to ensure the accuracy of your booking details (guest details, stay dates, room types, room rates, number of guest(s)). Please check your confirmation email carefully. The Old Mill Inn will not be responsible or liable for errors in booking details.


Cancellation policy

To hold your upcoming reservation, we will authorize a charge on your card for your first night’s stay, prior to the start of your reservation.

You can cancel free of charge until 7 days prior to your arrival. You will be charged for the first night if you cancel within the 7 day window. Example – If your check-in time is 3PM on Saturday, you must cancel by 3PM the Saturday before. We are a small, boutique inn. Reservations come in many months in advance. We unfortunately cannot make any exceptions to this policy.

If you fail to cancel your reservation or cancel your reservation within 24 hours of check in, you will be charged the total price of your reservation. We cannot make changes to a reservation within 24 hours of the start of the reservation. The remaining balance of the reservation is automatically paid for all bookings, 24 hours prior to the reservation start time.

If you made your reservation through an online agent/website (Expedia, Hotels.com, Travelocity, Booking.com, etc.) your reservation is subject to their cancellation policies, and you will need to contact that booking company directly to cancel. We cannot make changes or offer discounts or refunds for any reservations that are not booked with us directly, either through our website or by phone.


Policies & Restrictions

We aim to please, and customer service is our highest priority. We have some simple, general policies to make everyone’s stay as enjoyable as possible.

Quiet Hours – Please keep noise to a minimum after 9 p.m. so other guests are not disturbed.

No-smoking – The Old Mill Inn is a non-smoking building. The Old Mill Inn does not permit smoking tobacco, e-cigarettes, vape pens, vaping and related nicotine devices in the house or within 100 feet of the house. Marijuana is prohibited at all times anywhere on the Old Mill Inn property. Diffusers, incense, and candle burning is not permitted, and will be treated under the smoking policy. If there is evidence of smoking or smoke in the room, a $250 deep-cleaning/remediation fee will be assessed, and the guest may be asked to leave.

Pets – While we love our furry friends, pets are not currently permitted at the Old Mill Inn.

Bike – If you are traveling with a bicycle, we may be able to provide secure storage, but we do not allow bikes in guest rooms.


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